This Refund Policy describes how Silicon Prairie Technologies, LLC ("Company") handles refunds for Probeo (the "Service") subscriptions. This Policy is incorporated into, and should be read together with, the Terms of Service.
1. Monthly Subscriptions
The Service is billed on a monthly, recurring basis. Fees are charged in advance for each billing period.
2. No Refunds for Partial Periods
Subscription fees are non-refundable, including for any unused portion of a billing period. Customer may cancel a subscription at any time, and cancellation will take effect at the end of the then-current billing period. Customer will continue to have access to the Service through the end of that period, but will not receive a refund or credit for the remaining days in that period.
3. Free Trials
Free trial periods, where granted, involve no charge to Customer. Because no payment is collected during a free trial, this Refund Policy does not apply to that period. If Customer does not wish to continue past a free trial, Customer may cancel before the trial ends to avoid being charged.
4. Billing Errors
If Customer believes it has been charged in error, such as a duplicate charge or a charge that does not match its actual subscription plan, Customer should contact Company promptly. Company will investigate and, where an error is confirmed, correct the charge or issue an appropriate refund for the erroneous amount.
5. Discretionary Exceptions
Company may, at its sole discretion, make an exception to this Policy in a particular case. Any such exception is not a waiver of this Policy and does not create an obligation to make the same exception in any other case.
6. How Refunds Are Issued
Where a refund is approved under this Policy, it will be issued to the original payment method on file through Company's payment processor. Processing time may vary depending on Customer's bank or card issuer.
7. Contact
Questions about a charge or this Policy may be directed to billing@siliconprairietechnologies.com.